Download the KBC Case Study

KBC successfully transitions from waterfall allocation to transaction-level profitability analysis with CostPerform, uncovering hidden profit drivers across its diverse product lines. CostPerform enables the Belgian bank-insurance group to see profitability by product, customer, channel, branch and location, and to test volume and capacity scenarios before acting on them.

The same product can be profitable with one customer and loss-making with another, and a waterfall allocation hides that by folding channel and customer costs into product overhead. This case study covers how KBC costed millions of individual transactions in CostPerform and built the model that now sits behind its strategic and operational decisions.